Refund Policy

If for some reason, you are not satisfied with our services, please apply for the cancellation within the first 30 days of your payment date. Incase you fail to apply for the refund and cancellation during this period, it shall void 30 day money back guarantee. Setup charges and Domain Name Regsitrations fees, if any are not refundable.

Incase you are DNA Digital’s customer for more than 30 days, please make sure to apply for the cancellation anytime before the next billing cycle date. Domain Renewals or Registrations are non-refundable as they cannot be reversed.

To apply for the cancellation and/or refund, you must contact 1300 79 89 01 or send us an email at info@dnadigital.com.au. No refunds are applicable once 30 day money back guarantee is over.

Accounts that are either cancelled, deactivated, and/or have services suspended for violation of our terms of service, or accounts that exceed their disk or bandwidth usage amount do not qualify for our 30 day money back guarantee and will not receive any refunds.

Requests to cancel accounts or the termination of your payment plan with us will result in the IMMEDIATE deactivation of your account. In a case where a client has ceased a billing cycle, the account will be deactivated upon investigation by our billing department.

No refund under any condition shall be processed if a customer fails to comply with our “Terms and Conditions”.

No refunds are due if customers change their mind or provider before the prepaid period is finished.

Any refunds provided are at DNA Digital’s discretion and in cases where a refund is provided it will be provided as credit for DNA Digital online services.